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About the interaction platform

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Community participation in developing policies and services

The Kingdom of Saudi Arabia is committed to fostering open dialogue and enabling effective citizen participation in shaping policies and evaluating public services. This page provides a variety of digital platforms and tools to gather public opinions, receive feedback, submit petitions, and participate in co-creation and innovation initiatives. These channels empower citizens, residents, and stakeholders to contribute to government decision-making and drive innovation. This participatory approach supports the principles of transparency, accountability, and inclusive development, in alignment with Saudi Vision 2030.

The Electronic Participation Platform (Tafaul), developed by the Digital Government Authority, aims to:

  • Gather public opinions

  • Collect feedback and insights

  • Develop innovative solutions collaboratively with the public

Through Tafaul, you can share your views on proposed policies, strategies, and initiatives, provide feedback on government information and services, and collaborate in designing innovative public services and solutions.

To support the Tafaul Platform and electronic participation, the Digital Government Authority has issued a document titled “Electronic Participation Controls”, which aims to:

Enhance community participation

Increase engagement between government entities and beneficiaries

Provide a seamless and inclusive digital participation experience across all digital services

Enable beneficiaries to contribute to decision-making processes

The Tafaul Platform provides a range of electronic tools that enable citizens to participate in designing and developing services. The key tools include.

It includes four types of activities: hackathons and challenges, workshops and camps, initiatives, and idea and innovation labs.

It allows individuals to add ideas that contribute to the design and development of services to suit their needs.

Empowering citizens, residents, and businesspeople to contribute ideas, propose improvements, and influence agreement priorities at both the national and local levels.

Public opinion survey and views on policies, regulations, and public services

Enabling citizens and residents of the Kingdom of Saudi Arabia to submit their proposals and ideas for amending existing regulations, proposing new regulations, addressing legislative gaps, or offering valuable insights in other areas to the Saudi Shura Council.

A tool to amplify the citizen's voice, through dedicated channels enabling citizens to report problems, submit complaints, and share their perspectives. All input is handled with the highest standards of privacy and confidentiality.

Allocating channels to enable citizens to evaluate services and platforms, thereby contributing to improving their experience and making it more suitable for their needs.

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